1. Overview

At Noori Masale, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you may be eligible for a refund according to the terms outlined below.

2. Refund Eligibility

• Received a damaged product.
• Received an incorrect item.
• Received a defective product.
• Product is missing from the order.

3. Non-Refundable Items

• Products opened or used by the customer.
• Products damaged after delivery.
• Items purchased during special promotions unless damaged.
• Requests made after the return period.

4. Refund Request Process

To request a refund, please contact our customer support team within 48 hours of receiving your order. Provide your order number and clear photos of the product.

5. Refund Approval

Once your request is reviewed and approved, you will receive a confirmation email regarding the refund status.

6. Refund Timeline

Approved refunds are generally processed within 5–7 business days and credited to the original payment method.

7. Contact Us

If you have any questions regarding our Refund Policy, please contact our customer support team through our Contact Us page.